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Export your data and close your account

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Export your data

“Settings”, then “Data & export”, holds “Export your data”.

“Download my data” produces a machine-readable archive of your personal data, including your profile, orders and related records. It is JSON, meant to be readable by a program as well as by you.

If the export fails, the page says so and you can try again. Nothing is left half-produced.

The same section holds “Data lifecycle settings”, for retention.

Close your account

“Delete account” is under “Profile”.

The confirmation asks for one of two things depending on your account. If you have a password, it asks for it. If you do not, which is the case for accounts created through the Shopify App Store or through a provider sign-in, it asks you to type the word DELETE instead.

The modal says plainly that this cannot be undone.

Before you close

Take these in order.

Export your data first. Afterwards is too late.

Download any invoices you need for your records. See Invoices.

Deal with the subscription. Deleting the account is not the documented way to stop a subscription, and if yours is billed by Shopify or WooCommerce it does not live here at all. Cancel it properly first. See Cancel your subscription, or keep it.

Consider whether you want to leave rather than close. Moving to the free plan keeps your account and your history at no cost. See Stay on Free.