Usage and limits

The usage panel is on the “Billing” page, headed “Usage this billing period”, with the dates of the period it covers.

What is measured

• “Shipping labels”
• “Unit passports (SGTIN)”
• “Batch / SKU passports”
• “AI enrichment tokens”
• “Seats”

Each has a bar showing how much of your allowance you have used.

Hard limits and overage are not the same thing

This is the distinction the panel is built around, and it matters.

On some plans an allowance is a hard limit. When you reach it the work is refused and the bar says “Limit reached”. Nothing further happens until you upgrade or the period rolls over.

On others, going past the allowance is allowed and costs money. The bar keeps going, and the panel shows you what it will cost rather than prompting you to upgrade: a projected figure while it is still only projected, and a billed figure once it has been reported to your payment provider and will appear on your next invoice.

Read the panel rather than assuming. The same number of labels means something different on the two.

Other things the panel says

• “Unlimited” where a plan sets no ceiling.
• “Not included” where a plan does not have the feature at all.
• “Exempt” where the account is not metered.
• “Negotiated for your account” where a rate has been agreed specifically for you rather than taken from the price list.

If your account is billed through Shopify, the panel explains the constraints that come with that, including that seats cannot be billed through Shopify and so behave as a hard limit.

What a refusal looks like

Limits are enforced by the server, not merely drawn on a bar. When an action is refused you get a message headed “Plan limit reached” that names what you ran out of, and, where a higher plan would raise it, an “Upgrade your plan” action that takes you straight there.

Refusals name the specific thing: labels, passports, seats, storefronts, carriers or an ERP connection. They do not simply say no.

Figures

Allowances, rates and overage prices are shown in the app, on the plan cards and on this panel. They are deliberately not repeated in this guide, because a number written here would be wrong the moment the catalogue changed.