Skip to content
Horizon Docs

Stores in Settings

View as Markdown

Everything you connect lives in “Settings”, in its “Connections” group: “Stores”, “Carriers”, “ERP”, “Marketing & support”, “Freight”, “Fulfillment”, “API keys & webhooks” and, for the account owner, “Connected apps”. Until September 2026 stores, carriers and the ERP were pages of their own in the sidebar, and the settings page had an Integrations section that only showed their state. Old links to any of them open the matching section. The PrintNode connection and the printers are in “Labels & printing”, under “Shipping”, since October 2026; see Printing.

Asking for an integration

“Stores”, “Carriers” and “ERP” have a “Request an integration” button beside their title. It asks what you would like to connect (the type is set from the section, and you can change it), its name, and if you like its website and what you need it for, and sends it to the support team as a ticket in the Integrations category. The answer comes in “Help & Support”, where the confirmation links to the ticket, as does the email that confirms it.

“Freight” (freight forwarders and customs brokers) and “Fulfillment” (3PLs and fulfillment warehouses) have nothing to connect yet. Each says so, and asking for the one you work with is its main button. Meanwhile, “Freight” points to the “Freight & customs” page, where bookings, ASNs and customs declarations are kept, and “Fulfillment” to the locations in “Inventory”, where a 3PL’s warehouse can be added.

A dot when something needs you

When a connection stops working, its item in the settings list carries a dot, so you see it whichever section is open, and on a phone in the list of sections. The dot means the same as the badge on the card inside: a store to reconnect, a carrier or ERP connection in error, a print connection whose key is refused or a printer that is offline (the dot is then on “Labels & printing”), a webhook whose last delivery failed. Once it is fixed, the dot goes the next time you come back to the page.

The list only shows a dot when the platform could say. If it cannot, you see no dot rather than a wrong one.

Stores

“Stores” holds the store cards themselves, each with its own state, and a “Digital passports” card. Automatic passport creation and the Shopify passport-links switch used to be set here; they are on the “Digital Passports” page now, and the card’s two buttons open them. See Digital product passports.

Shopify field mapping

Horizon needs to know which Shopify fields carry which product facts before it can build passports from them, and that mapping is per account.

While a Shopify store is connected, the “Show passport links on my Shopify store” switch on the “Placement” tab of “Digital Passports” says how complete your mapping is. Until it is done, passports built from Shopify data will be missing the fields you have not mapped.

The mapping itself is edited on the “Store fields” tab of “Digital Passports”. The note beside the switch is a status indicator with a shortcut there, not the editor.

A deliberate detail: opening “Placement” does not create an empty mapping. That keeps “never opened this screen” distinguishable from “opened it and mapped nothing”.

Connecting things

Marketing & support

“Marketing & support” holds the tools you talk to your customers through. Klaviyo is the first: connect it and your tracking updates, follow-ups and return steps reach it as events your Klaviyo flows can send. See Klaviyo.

Connected apps

“Connected apps” lists the AI apps, such as Claude and ChatGPT, that you allowed to read your account, with “Disconnect” for each. Only the account owner sees it. See Connected apps.

API access

API keys and webhooks have their own section, “API keys & webhooks”, for the account owner. See API keys.