# Dispatch

Where the retired Dispatch page's views went, and why its audits and claims views stay switched off now that carrier invoices have their own tab

Section: app. Audience: public. Updated: 2026-10-10.

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Dispatch is no longer in the sidebar. It used to be the shipping workspace in the sidebar's former Shipping section, and every view it held has moved to the page that does that job. Old links to it still work: each one opens wherever its view lives now.

## Where each view went

- **Shipments** is now **"Tracking"**: the same shipments, with the map and the detail panel. The SLA risk the old list showed is on each shipment's row there. See [Track a shipment](/app/tracking).
- **Tracking**, the scan list, is now inside one shipment's detail panel on **"Tracking"**, as **"Raw carrier scans"**. Reading a carrier's scan codes is a support question about one parcel, not a page to browse.
- **CO₂** is now **"Emissions"** in **"Insights"**, which reads the nightly emissions rollup. See [Insights and the AI analyst](/app/insights-and-ai-analyst).
- **Notifications** is now its own sidebar entry, **"Customer emails"**, in the **"Orders & shipping"** section. See [Notifications](/app/notifications).

A link to the old CO₂ view opens **"Emissions"**. A link to the old notifications view opens **"Customer emails"**, on the same tab of that page the link named, so a bookmark to its templates still lands on the templates. Any other Dispatch link opens **"Tracking"**.

## Audits and claims

The surcharge audits and parcel claims views stay switched off. Carrier invoices are now brought in on **"Billing"**, in its **"Carrier invoices"** tab, and that is where their charges are checked: what you can claim back from the carrier, what you can avoid, and what is worth a look. See [Carrier invoices](/app/carrier-invoices).


Parcel claims here are not freight claims. Freight has its own claims queue. See [Freight and customs](/app/freight-and-customs).